Nike HR Operations Quality Champion in Beaverton, Oregon
Bachelorâs Degree in Human Resources, Business or related field; or ten years additional experience in lieu of a degree
Process improvement methodologies like Lean, Six Sigma, Theory of Constraints, quality management
Demonstrated experience managing and/or influencing others
Strong communication skills with a high degree of accountability
High degree of problem solving, prioritization and decision-making ability
Excellent organizational and leadership skills
A keen eye for detail and results driven approach
The HR Operations Quality Champion (QC) is a critical role in our journey to build world class HR Operations. We are committed to building a strong foundation and the quality champion role will drive this vision and adoption within our teams.
Aligned to a specific functional area and leader, this role will ensure an integrated focus on the functionâs operational processes, data, controls, systems and continuous improvement. This role will own robust quality and governance in all operational execution for the function.
The role requires a strong background in process improvement, data analysis, HR and stakeholder management. Key stakeholders include functional HRCOS Sr Directors, their leadership and supporting operations team members.
Evaluates existing processes, quantifying and identifying opportunities
Utilizes process data and metrics to identify business process challenges and recommends innovative solutions for improving operation efficiency and effectiveness.
Works across teams to optimize process flows to increase efficiency, reduce cycle times for service delivery and deliver customer satisfaction.
Assess process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objective are met and return on investment is realized.
Ability to collaborate successfully across the enterprise at all levels of the organization
Able to quickly identify capability gaps, identify plausible solutions, develop prototypes and implement new functionality based on business needs
Responsible for understanding and documentation of excellent end-to-end HR and HR operations business processes flows and ensuring upstream and downstream impacts within and outside of the functional area are robust, well understood and meet quality standards
Proactively identify and drive implementation of continuous improvement opportunities
Drive adoption of audits, controls & quality practices outlined by standards team
Responsible for process inventory & documentation management
Implement change control management for all documents and collateral used in operations they oversee
Drive root cause analysis (RCA) of excursions and ensuring action plans and follow-up are completed in a timely manner
Own any audit work related to the function and accountability towards error management process
Ensure that the functional group is trained and using tools and technologies available in HRCOS â Spinifex, SNOW
Partner with functional HRCOS team to ensure we have effective queue management, meeting operations metrics such as SLA and CSAT performance and drive optimization
Responsible to ensure knowledge base meets standards
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.
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