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Gerber Collision & Glass Dispatch / CSR in Beaverton, Oregon

Glass America is seeking a full-time Dispatcher / Customer Service Rep (CSR) to join our team in Beaverton, OR.

Why us?

  • Tremendous opportunity for advancement

  • Friendly and outgoing company culture

  • Financially stable organization

As a Customer Service Representative, you will provide effective and outstanding service to all customers, answer inbound calls from prospective customers to prepare and present quotes. The CSR will provide assistance to the dispatching and parts teams to order parts and assist on other operation needs. As a Parts Coordinator, you will focus on sourcing, ordering, receiving, and delivering automotive parts to technicians in an accurate and timely manner.

  • Handle customer sales calls and general inquiries

  • Professionally answer inquiries and complaints

  • Effectively communicate with Mobile Glass Technicians in the field

  • Dispatch work assignments and order the necessary parts as required for each job

  • Document and update customer records based on interactions

  • Take the necessary actions to meet daily/weekly/monthly goals and objectives.

  • Provide daily assistance to dispatching/parts team

  • Notify ISR’s, Customer and operations team when parts are on back order status.

  • Assist to reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.

  • Assist with answering ALL calls from the customers (directly) and other GA team members to advise as to status.

  • Inventory Management

  • Parts / Special Order

  • Order automotive parts from select vendors

  • Follow up with vendors on ETA dates to ensure parts arrive on schedule

  • Contact consumer when parts arrive and schedule for installation.

  • Secure vendor invoices from vendor/shop and provide copies to A/P

  • Effectively manage inventory and maintain daily.

  • Coordinate and manage returns to vendor and credits of parts and insure they are picked up daily.

  • 2+ years of auto parts, sales, customer service and/or administrative experience

  • Ability to handle a high volume of phone calls and emails

  • Strong computer knowledge and data entry skills

  • Positive and professional demeanor with excellent attendance

  • Clear and concise communications skills (written and verbal)

  • Prior experience in the auto glass industry is a big plus!

  • Strong computer software experiences (Excel/Google Sheets, Gmail, Windows)

  • Ability to work some Saturdays and work overtime as necessary

  • Auto Parts and/or Dispatcher experience is highly desirable

  • Excellent Time Management and Organizational skills

  • Excellent oral and verbal communication skills

  • Ability to understand and manage inventory concepts, profit and loss statements

  • Valid Driver's License

  • Be able to lift 50+ pounds

Glass America is a fast-growing company, looking for high performing Customer Sales Associate to join our team. If you're a hard-working individual with a strong working and quality mentality, this is a great opportunity for you!

Requisition ID: 2021-14235

External Company Name: Gerber Collision & Glass

External Company URL: https://www.glassusa.com/

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