Kelly Services Customer Service Opening / Call Center in Beaverton, OR in Beaverton, Oregon
Customer Service Opening in Beaverton, OR
Duration: Permanent Position, Direct Hire
Start Date on October 12
$15.50 - $16/hr.
This position will be remote so a quiet work space at home, and strong internet connection are required. The role will eventually return to the office, so candidates must be local to the Beaverton, OR area.
4 -6 weeks training provided: Monday – Friday, 8:00am-5:00pm. Actual shift will be determined after training.
Ability to work between the hours of 7:00am- 7:00pm PST, with every 3rd Saturday rotation. Saturday hours: 9:00am – 6:00pm PST
The Customer Care Representative is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, or loss mitigation.
Essential Job Functions:
The Customer Support Representative answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
Maintains confidentiality of customer’s nonpublic information.
Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
Provides written and verbal responses to customer inquiries as needed.
Additional job duties as assigned. Able to demonstrate a willingness to learn
Computer proficiency is essential
Able to adhere to schedules, multitask and meet deadlines
Demonstrates good listening skills, strong customer service skills
Professional communication skills (both verbal and written)
Able to work in a fast-paced team environment
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience:
High School diploma or GED is required.
6 months to one-year customer service-related in a high call volume experience required.
Experience in finance, insurance or mortgage sector a plus but not required. Training will be 4-6 weeks.
Solid work history and tenure – minimal gaps *provide explanations
Bi-lingual a Plus
Comfortable with technology
Benefits include medical, dental, vision, 401K, paid holidays, etc.
New hires CANNOT take off any time other than company paid holidays during their first 90 days of employment.
If you are interested in this position, please send an updated resume to HALL697@kellyservices.com
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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