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Freedom Mortgage Customer Care, Single Point of Contact in Beaverton, Oregon

Customer Care, Single Point of Contact

  • Job ID:8036

  • Functional Area:Servicing

  • Employment Type:Full Time

  • Location:Beaverton, OR

  • Department:SPOC Team

  • Relocation Provided:No

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Position Description:

Position Description:The Customer Care Single Point of Contact (Loss Mitigation) representative is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.Essential Job Functions:

  • Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.

  • Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.

  • Work with borrower on repayment plans to get them back to a current status.

  • Assist the borrower with loss mitigation options, how to apply, and status updates.

  • Must be familiar with investor guidelines and available programs.

  • Remain as the single point of contact until the borrower is current or approved for loss mitigation.

  • Maintains confidentiality of customer’s non-public information.

  • Provides written and verbal responses to customer inquiries as needed.

  • Answers inbound/outbound calls involving customer service and collection issues.

Position Requirements:Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education and/or Experience:

  • High school diploma or GED required

  • Previous customer service, call center, collections and mortgage experience required. Prior loss mitigation experience preferred.

  • Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.

  • Must be able to work a Saturday rotation

  • Must be able to work OT should business needs dictate

  • No time off during the first 90 days.

  • Four weeks training: 8:00 a.m. - 5:00 p.m. PST After training, must be flexible and able to work any 8 hour shift as assigned between the hours of 7:00am-7:00pm PST.(Hours are subject to change).


Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans