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VCA Customer Care Representative in Beaverton, Oregon

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.

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Quality pet care is about preserving the life, comfort, and happiness of the animals in our care. We do this through thorough consultations, a highly trained staff committed to continuing education, and bringing the best medical technology to our hospital in Beaverton. Our advanced on-site diagnostics offer quick evaluation of your pet’s condition, and in the event of surgery, our surgical laser and quality anesthetics are designed to make your pet’s surgical experience as safe as possible with faster, more comfortable recovery times.

Murrayhill Vet Hospital is proud to have achieved the highest level of accreditation from the American Animal Hospital Association. Visit our hospital in Beaverton today and ask for a tour. You’ll discover the difference of working with doctors and staff who genuinely care about the well-being of the animals we look after.

Client Care Representative (CCR)

We are seeking an experienced Client Care Representative (CCR) to join our team.

At Murrayhill Veterinary Hospitals (MHVH), we are committed to celebrating and protecting the human animal bond through progressive, quality veterinary care in an atmosphere that fosters compassion. We emphasize preventative health care and client education. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of MHVH, the Client Care Representative (CCR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CCR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!