Randstad Call Center Representative Inbound in Beaverton, Oregon

Call Center Representative Inbound

job details:

  • location:Beaverton, OR

  • salary:$13 - $14 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_711509

  • questions:kyle.hemphill@randstadusa.com9999999999

job description

Call Center Representative Inbound

Randstad is hiring customer service professionals for a temp to hire opportunity with a major bank in Beaverton!

Detais:

Pay Rate: $13 to start, increase to $14 at 90 days

-Start Date: 1/7/19

Location: Beaverton, OR 97006

Duration: 8 months, could go perm for the right candidate

Internal pay if offered perm $15.50 - $16.35

Schedule: SUNDAYS SET DAY OFF, Would have one other day within the week off.

Candidates must be available within the following times/schedules:

MONDAY - FRIDAY - Between 7AM - 7PM; SATURDAYS - Between 7AM - 1PM

Responsibilities:

Inbound call center - 40-45 calls/day to home equity loan customers

avg call lasts for 400 sec- which is almost 7 minutes

Some calls are easy and some are complex - if it gets too in depth they have a processing team that would handle it

There is some research involved on some of the calls and the call could last a lot longer than the 7 min and that?s okay - Ie. they had a customer call yesterday whose original loan was through wachovia and the address on the loan was not correct - so they had to research and they found out that during the transition to WF the address did not migrate over correctly so they had to submit the necessary requisition forms to get this updated

A simpler call would be assisting a customer with understanding their statement

This is a ramp up for tax season and this team gets a spike in call volume for this time frame

Working hours: 7:00 AM - 7:00 PM

Skills:

Service to the customer - professionalism on the phone - good phone skills

Needs to show that they have had 1:1 interaction with customers - good people skills and professionalism

Computer Savvy - navigating multiple systems -Dual Monitors

Education:

No Degree Required

Experience:

Entry Level

Qualifications:

1+ years Retail Customer Service

Retail and hospitality experience - banking is not required

If they do have banking needs to be in a customer service capacity

Please send resumes to kyle.hemphill@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.